OFFICE OF PERFORMANCE REVIEW

The key to performance measurement in Chattanooga City Government is “to determine what counts, then count it.”  In July 2002, Mayor Bob Corker established the Office of Performance Review.  OPR exists to create and maintain a systematic way of assessing the performance of various departments. Ultimately this process leads to improvements in the way government and City-funded agencies does business. 

The Office of Performance Review consists of three functional areas:

The 311 Call Center
Internal Audit 

The Office of Performance Review also facilitates chattanoogaRESULTS, a dynamic process by which City departments and City-funded agencies regularly meet with the Mayor to review their performance. 

For more information on the Office of Performance Review, please see:

Office of Performance Review: Getting Results for Chattanooga

Comptat and CitiStat: Should Worcester Adopt These Management Techniques? This study highlights The City of Chattanooga's Office of Performance Review on Pg. 14

New Office Studies City Department Efficiency