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Information Technology

The Department of Information Technology (DIT) is a vital component to all departments and agencies throughout the City of Chattanooga by providing strategy, planning, project management, business analysis, implementation, maintenance, and security of all technology across the City.

DIT consists of the following 5 divisions.

IT Administration
The day-to-day running of the department, department finances, budgeting, and strategic planning.

IT Applications Division:
One of the two largest divisions; responsible for systems and software engineering, including web development.

IT Operations Division:
Systems deployment & maintenance (hardware), network engineering & infrastructure, and the Help Desk are all part of this division's responsibilities.

IT Project Management Office:
The PMO is run by the Deputy CIO. The PMO manages the IT project portfolio, provides general project management for the department, and technology related business analysis for the City.

IT Security Division:
This division provides city-wide information assurance, firewall management, disaster recovery planning, and a variety of IT security related duties.

Our Mission

To serve as the catalyst for digital transformation and innovation.

Our Vision

To be the value-driven steward of information systems and innovation for the City of Chattanooga.

Core Values


We adhere to standards of ethical conduct and are accountable for our actions and work quality.


We are honored and proud to serve the City of Chattanooga and strive to provide the best service model we can.


We seek to be excellent in all that we do.

Guiding Principles:

  1. Technology solutions that have a satisfactory return on investment and provide the best value to the City of Chattanooga will be deployed.
  2. Business processes should be evaluated for reengineering opportunities where applicable and before they are automated.
  3. We will work S.M.A.R.T.E.R. regarding all technology related initiatives; they will be Specific, Measurable, Attainable, Relevant, Time constrained, Evaluated, and when appropriate Reevaluated to provide the best value possible.
  4. Common standards and shared information will be used as a basis for technology decisions.
  5. We will maintain a pro-active approach to technology and innovation within the City.
  6. Exploit functional commonality and sharing of data across organizational boundaries when implementing new technologies and business applications, and when possible, strive to capture data once and centralize common services in order to avoid higher costs, duplications of effort, and potential for any error.
  7. A partnership, an attitude of collaboration and cooperation will be fostered with all City departments, EPB, Hamilton County, and all other appropriate service organizations in our area of influence when providing services to community stakeholders in order to maximize the use of taxpayer dollars and, as much as possible, provide seamless interaction in delivering governmental technology related services.



Information Technology
100 E. 11th Street (map)
Chattanooga, TN 37402
(423) 643-6300

D. Brent Messer, M.Sc., CSM, CGCIO
Chief Information Officer

DIT StrategicPlan FY15 18 1