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Office of Family Empowerment

Welcome to the Office of Family Empowerment!

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Office of Family Empowerment: ofeinfo@chattanooga.gov

Office: 423-643-6434

The Office of Family Empowerment seeks to empower families toward self-sufficiency, providing case management services designed to provide families with the tools and resources necessary to achieve financial independence, as well as crisis intervention services. We offer a variety of case management programs designed to help families to achieve their goals.



The Office of Family Empowerment is working hard to continue providing services to customers during the COVID-19 pandemic. Currently, we are ONLY accepting applications via email, postal mail, and a securely locked dropbox, located outside our office. We are communicating with customers via telephone and email until further notice. At this time we will not conduct any face-to-face visits to reduce the spread of the coronavirus. All application materials, along with a list of required documentation, are available on this page for download.

For your convenience, all completed energy assistance applications, along with supporting documents, can be emailed to LIHEAP@chattanooga.gov. Please note that all emailed applications are unsecured and you should always use your discretion when sending personal information online. You may also email LIHEAP@chattanooga.gov to request that an application be sent to you via email or postal mail or to ask for assistance with your application.

If further assistance is needed, call our office and leave a message at (423) 643-6434 and your call will be returned within 24 hours. It is our goal to provide you with information and resources as quickly as possible.

Follow us on Facebook for updates: Click here for more information!

Before submitting an application, please note that the last 30 days of income is calculated when applying for assistance. Therefore, if you lost your job last week, you may not meet income eligibility. You must provide documentation of income loss (i.e. employer separation letter).

We understand that the COVID-19 pandemic will not only affect the health of Hamilton County residents but will also cause great financial loss for many in our community. The Office of Family Empowerment is here to help qualified Hamilton County residents maintain financial stability as much as possible. We are here to help!

Be proactive and apply for assistance TODAY!


Employment Program
The Employment Program is a goal-based program that provides valuable job skills training, resume assistance, coaching, job search support, life skills training, and financial support to low- to moderate-income residents of Hamilton County. Participants are those who seek to obtain the skills and knowledge to enable them to grow their career and embark on the path to self-sufficiency. Participation is a minimum of six months.

Self-Sufficiency Program
The Self-Sufficiency Program is a goal-based program that provides life skills training, coaching, and financial support to low- to moderate-income residents of Hamilton County. Participants seeking to obtain the skills and knowledge to help their families become self-sufficient are provided with community resources, educational opportunities, individual support, and access to workshops. Participation is a minimum of six months.

Family Empowerment Program
The Family Empowerment Program is designed for families seeking to make meaningful, lasting change in their lives and to become fully empowered to take control of their economic future. Participants are selected through an application and interview process. Families participating in the Family Empowerment Program receive ongoing support and case management from a Family Support Specialist as well as mentoring from a Family Coach, working in partnership with a dedicated team to achieve family goals. Family Empowerment participants receive enhanced case management services as well as access to a variety of supports through a network of community partners, including child care resources, tutoring and other supports for school-age children, educational resources for adults, life skills training, career development training, financial literacy training, and more. A commitment of up to two years is required.

OFE also offers emergency assistance for families experiencing a crisis through the Emergency Program. Eligible households may receive an emergency payment for rent, mortgage, or utilities once per program year with a verifiable crisis.

Information and Referral Services are available to provide information about, and connections to, YFD programs and other community resources available to help meet household needs. Information and referral services are available to all residents of Hamilton County, regardless of household income.

The Office of Family Empowerment is also home to the Low-Income Home Energy Assistance Program (LIHEAP), which provides assistance for income-eligible families with home energy bills. This program runs from July 1 to June 30 each year. Assistance may be received only once per program year. LIHEAP awards are applied directly to the applicant's account with the energy provider. The application and requirements may be accessed at the links below.

LIHEAP Requirements    LIHEAP Application  

For more information or to apply for any of the above programs, please contact our office at (423) 643-6434.

Office of Family Empowerment
OFEinfo@chattanooga.gov (423-643-6434)

501 W. 12th St.
Chattanooga, TN 37402 (map)

Lurone "Coach" Jennings


Eric McKenzie
Executive Assistant
Email: eamckenzie@chattanooga.gov
(423) 643-6402
(423) 643-6437 (fax))


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